hello,
I’m Katrina.

 
 
 

I’m currently a UX Research Lead at the Vice President level at JPMorgan Chase & Co. I lead research for several products on the app and desktop experience, from investments, travel, navigation, and more. My mission it to build empathy for all customers at all financial states and drive product innovation to meet their needs.

I’ve worked with small businesses, legacy companies, and most notable in financial tech. I worked at TransUnion where I got to identify design research strategies to make credit education accessible to all people, and Angi (formally known as Angie’s List) where I researched home-ownership. I'm especially passionate about using design to earn customers’ trust and use it for good.

As a design leader, I put the user at the center of the process and deeply empathize with their experience. As a former UX designer, I prioritize actionable research recommendations that the team can implement today.

Feel free to reach out to me via email or LinkedIn.

 

5 Fun Facts About Katrina:

  • I snorkeled between two continental, tectonic plates in Iceland (yes, it was cold)

  • I can’t cook, but I am excellent at choosing the best items off a menu

  • I used to work for President Obama (best boss ever)

  • I also used to work at Bath & Body Works, and I can sell a candle to anyone

  • My PR on the leg press is 466lbs