About Katrina
I’m currently a Lead UX Research, Vice President at JPMorgan Chase. I lead research for several products on the Chase app and desktop experience, from investments, travel, navigation, and more. My mission it to build empathy for all customers at all financial states and drive product innovation to meet their needs.
I’ve worked with small businesses, legacy companies, and most notable in financial tech. I worked at TransUnion where I got to identify design research strategies to make credit education accessible to all people, and Angi (formally known as Angie’s List) where I researched home-ownership. I'm especially passionate about using design to earn customers’ trust and use it for good.
As a design leader, I put the user at the center of the process and deeply empathize with their experience. As a former UX designer, I prioritize actionable research recommendations that the team can implement today.
Feel free to reach out to me via email or LinkedIn.
3 Fun Facts About Katrina
I love the water— from swimming (cage-free!) with sharks on the North Shore to snorkeling between continents in Iceland
My PR on the leg press is 475lbs but don’t ask me to arm wrestle
The #1 artist on my Spotify Wrapped is Kehlani 🥰